Frequently Asked Questions

It’s Best Not to Ask Too Many Questions, But We’ll Let It Slide This Time

 

How can I purchase tickets?

Timed tickets can be purchased online at themobmuseum.org or by phone at 702.229.2734. Advance tickets are required for admission.

When can I use my tickets?

Tickets must be used for the specified time slot at the time of purchase. To speak with our Guest Services department, please call 702.229.2734 or email info@themobmuseum.org.

What changes has the Museum made to enhance safety procedures?

The Mob Museum has worked hard to create an environment that carefully considers personal wellbeing within the new realities of public engagement. To see in detail our safety procedures, please click here.

What is involved in a wellness check?

The Museum will employ a wellness check procedure in accordance with CDC and SNHD guidelines to ensure that all those being offered general admission or working in support of our operations do not present a preventable risk to others. This will include a brief interview asking questions surrounding guest health and a no-contact temperature scan. All guests, employees, volunteers, and vendors will be subject to the same wellness check.

Are masks required?

Yes, as mandated by the Governor of Nevada, all individuals above the age of nine must wear masks while in The Mob Museum building. If a cloth face covering will lead to breathing difficulties, the Museum will make available face shields.

Are masks required in The Underground speakeasy?

Masks can be taken off while eating and drinking in The Underground, but we ask guests to please minimize the amount of time masks are removed and to put them back on afterwards.

What are the Museum’s hours of operation?

Visit the Museum’s Hours & Directions page for more information on hours of operation.

Is The Underground speakeasy and distillery open?

Guests can visit the speakeasy with Museum admission or through the speakeasy side door using the weekly password found at @mobmuseum_underground’s Instagram. Guests entering through the speakeasy side door will be required to undergo a no-contact wellness check to ensure they do not present a preventable risk to others. The Underground distillery is only open to guests with Distillery Tour & Tasting reservations from 11 a.m. to 5 p.m. Click here for all hours.

What is the Museum’s admission price?

Visit the Museum’s Purchase Tickets page for more information on ticketing.

What is a Happy Hour ticket?

For non-Nevada resident guests visiting the Museum after 5 p.m., Happy Hour pricing is available. Happy Hour tickets can be purchased online and at our Museum box office at anytime, but entry into the Museum is only allowed after 5 p.m.  Happy Hour pricing is $10 off each non-Nevada resident Adult General Admission, Deluxe Pass and Premier Pass ticket.

Who qualifies for the law enforcement discount?

To see a list of law enforcement eligible for a discount, please click here.

Is there a minimum age for the Crime Lab, Firearm Training Simulator and Distillery Tour experiences?

Yes, you must be 11 years old and over to participate in Crime Lab and all visitors under 16 years old must be accompanied by an adult. You must be 13 years old and over to participate in the Firearm Training Simulator, 13-16 year olds must be accompanied by an adult and parental consent is required for minors. You must be 21 years and over to participate in a Distillery Tour.

How do I book a Crime Lab Experience, Firearm Training Simulator or Distillery Tour?

If you purchased a Premier or Deluxe pass online at themobmuseum.org, upon arrival to the Museum, please visit our box office to select your experience and time slot. Experiences are offered throughout the day and are capacity-based. All timed experiences are first come, first serve.

What types of tours are available?

The Museum offers self-guided and audio tours. Audio tours are available in English, Portuguese, Spanish, French, Italian, German and Mandarin. Our audio tours are offered for a small fee. Check with the box office for more information. Group tours of the Museum and group walking tours also are available. Group tours of the Museum must be confirmed 72 hours in advance of your arrival. Please email sales@themobmuseum.org or call 702.724.8622 for more information and booking.  The Mob Museum also offers a virtual tour option for those living around the world, or for those who may be physically unable to visit the Museum in person. Click here to learn more.

How long will it take to tour the Museum?

From start to finish, it could take anywhere from one to three hours to see the Museum depending on a person’s level of interest with each exhibit. Because there is a lot to see, read, watch or interact with, there may be times when guests will have to wait a few moments before seeing the next exhibit on the tour. Guests are allowed to bypass exhibits. We just ask that you be courteous to the people directly in front of you and those a little further along in the tour.

Is parking available at the Museum?

Paid parking is available at The Mob Museum for a small fee. If our lot is at capacity, additional parking may be found within very short walking distance. See this page for more information on parking.

Does the Museum have food and beverage available for purchase?

The Museum offers light snacks and coffee, located in the Museum’s 2nd floor concessions. There are also a variety of beverages available in The Underground Speakeasy and Distillery located in the Museum basement.

Is photography allowed in the Museum?

Photography is allowed in The Mob Museum. However, photography must be conducted without disruption to the Museum and without blocking the accessibility to exhibitions, entrances/exits, and high traffic areas. Flash photography is prohibited. Personal photos are not allowed in the Line-up on the third floor when a Museum photographer is present. Tripod use must be pre-approved by The Mob Museum PR department. Photos are for private use only and any commercial or other unauthorized use of any transmission, picture, film/type, writing, drawing, or other depiction or description of any Mob Museum name, mark, or logo is prohibited without prior specific written approval from The Mob Museum PR department. Please fill out a Media Filming & Photography Request Form, call 702-229-2734 or email pr@themobmuseum.org for more information.

Does The Mob Museum offer group pricing or special event options?

Special ticket pricing is available for groups of 10 or more. The Museum also offers guided tours for guests who want a narrated, interactive history of the exhibits. Group bookings must be confirmed 72 hours in advance of arrival and payment must be made in one transaction. The Mob Museum may also be rented out for private events including weddings, parties, and various types of meetings. Group bookings must be confirmed 72 hours in advance of your arrival. Please email sales@themobmuseum.org or call 702.724.8622 for more information and booking.

Will private group events impact operation hours or the exhibits?

Operating hours may change occasionally due to private events. Please call the Museum at 702.229.2734 or check our website for updates.

Does the Museum have a dress code?

The Mob Museum strives to ensure as comfortable and respectful of an environment as possible for all of its guests and staff. As such, guests are not permitted to visit the Museum with attire which displays profane, obscene or injurious language, text or graphics. Guests will be asked to either change their attire or otherwise cover the offensive image/language or leave the Museum property. Similarly, guests are not permitted to wear attire which is overly suggestive or revealing (eg. swimwear). Decisions related to the appropriateness of guest attire are within the sole discretion of Museum management.

How does the Museum address unruly or disruptive guests?

The Mob Museum strives to ensure as comfortable and respectful of an environment as possible for all of its guests and staff. Offensive, abusive or threatening language or behavior towards another person (staff or guest) will not be tolerated. Specific guest concerns with respect to any Museum practice or policy should be brought to the attention of staff and management with a respectful tone and demeanor.

What items are not permitted inside the Museum?

The following items are not permitted in the Museum: Wagons, skateboards, shoes with built-in wheels, professional cameras and recording equipment, suitcases, large backpacks, drugs, or weapons (including firearms, knives, hazardous chemicals, explosive devices, etc).

Are children permitted to visit The Mob Museum on their own?

Children under 14 must be accompanied by a parent or guardian.

What forms of payment are accepted at the Box Office?

Guests may pay with cash, credit card (Visa, MasterCard, American Express, Discover) or traveler’s check (U.S. currency with photo i.d.). Personal checks are not accepted.

If I am in a wheelchair, can I comfortably tour the Museum?

The Mob Museum’s exhibits were designed by nationally renowned exhibit design firm, Gallagher & Associates, to comply with accessibility guidelines created by the American Association of Museums (AAM).  The AAM’s guidelines were created specifically to help museums interpret the Americans with Disabilities Act’s (ADA) broad, and at times subjective, regulations governing accessibility.  The Museum offers a lift at the very front of the Museum, allowing guests to bypass the entry steps, we also offer elevator access to each floor of the Museum—making your visit very accessible. As a cultural attraction and public education resource, the Museum’s goal is to be as inclusive and accessible as possible; therefore, we continue to evaluate and seek ways to improve the guest experience for all visitors.

For more information see our Accessibility Page.

Are pets allowed in the museum?

With the exception of service animals (dogs and/or miniature horses), animals are not allowed in the building. Service animals which present a threat to the health or safety of other guests or staff, which aggressively bark or snap at other guests or staff, are not housebroken, or are not effectively under control, will also be excluded. Pets should not be left in parked cars for any length of time. All service animals must be kept on a leash.

Can I shop in the gift shop without paying admission?

Yes, shoppers should check in at the box office when they arrive.