COVID-19 Safety Updates
The Mob Museum has worked hard to create an environment that carefully considers personal wellbeing within the new realities of public engagement. To see in detail our safety procedures, please click here.
Yes. Consistent with the current recommendations of the CDC, The Mob Museum requires all individuals above the age of two to wear masks. If a cloth face covering will lead to breathing difficulties, the Museum will make available face shields.
Masks can be taken off while eating and drinking in The Underground, but we ask guests to please minimize the amount of time masks are removed and to put them back on afterwards.
Visit the Museum’s Purchase Tickets page for more information on ticketing.
Tickets must be used for the specified time slot at the time of purchase. To speak with our Guest Services department, please call 702.229.2734 or email email@example.com.
Timed tickets can be purchased online at themobmuseum.org or by phone at 702.229.2734. Advance tickets are required for admission.
Tickets purchased online at themobmuseum.org can either be printed or displayed on a mobile device at our box office.
The Mob Museum has a 24-hour reservation change and/or cancellation policy. To modify your tickets or to cancel, please contact us at 702-229-2734 or firstname.lastname@example.org. If you reach our voicemail, please be sure to leave a message.
From the date of your booking up to 24 hours before your visit, you may cancel and receive a 100% refund. You may also request to reschedule your visit up to 24 hours in advance and we will attempt to accommodate a change request, based on availability.
To see a list of law enforcement eligible for a discount, please click here.
Special ticket pricing is available for groups of 10 or more. The Museum also offers guided tours for guests who want a narrated, interactive history of the exhibits. Group bookings must be confirmed 72 hours in advance of arrival and payment must be made in one transaction. The Mob Museum may also be rented out for private events including weddings, parties, and various types of meetings. Group bookings must be confirmed 72 hours in advance of your arrival. Please email email@example.com or call 702.724.8622 for more information and booking.
Guests may pay with cash, credit card (Visa, MasterCard, American Express, Discover) or traveler’s check (U.S. currency with photo i.d.). Personal checks are not accepted.
For non-Nevada resident guests visiting the Museum after 5 p.m., Happy Hour pricing is available. Happy Hour tickets can be purchased online and at our Museum box office at anytime, but entry into the Museum is only allowed after 5 p.m. Happy Hour pricing is $10 off each non-Nevada resident Adult General Admission, Deluxe Pass and Premier Pass ticket.
The Museum offers self-guided and audio tours. Our audio tours are offered for a small fee. Check with the box office for more information. Group tours of the Museum and group walking tours also are available. Group tours of the Museum must be confirmed 72 hours in advance of your arrival. Please email firstname.lastname@example.org or call 702.724.8622 for more information and booking. The Mob Museum also offers a virtual tour option for those living around the world, or for those who may be physically unable to visit the Museum in person. Click here to learn more.
Hours of Operation
Guests can visit the speakeasy with Museum admission or through the speakeasy side door using the weekly password found at @mobmuseum_underground’s Instagram. Guests entering through the speakeasy side door will be required to undergo a no-contact wellness check to ensure they do not present a preventable risk to others. Tickets or reservations are not needed to visit the speakeasy.
Operating hours may change occasionally due to private events or holidays. Please call the Museum at 702.229.2734 or check our website for updates.
The Museum is most busy between the hours of 11 a.m. and 4 p.m.
Yes, you must be 11 years old and over to participate in Crime Lab and all visitors under 16 years old must be accompanied by an adult. You must be 13 years old and over to participate in the Firearm Training Simulator, 13-16 year olds must be accompanied by an adult and parental consent is required for minors. You must be 21 years and over to participate in a Distillery Tour.
If you purchased a Premier or Deluxe pass online at themobmuseum.org, upon arrival to the Museum, please visit our box office to select your experience and time slot. Experiences are offered throughout the day and are capacity-based. All timed experiences are first come, first serve.
The Underground distillery is only open to guests with Distillery Tour & Tasting reservations from 11 a.m. to 8 p.m. To book a Distillery Tour & Tasting, purchase a Deluxe or Premier pass online or at the Museum Box Office.
From start to finish, it could take anywhere from one to three hours to see the Museum depending on a person’s level of interest with each exhibit. Because there is a lot to see, read, watch or interact with, there may be times when guests will have to wait a few moments before seeing the next exhibit on the tour. Guests are allowed to bypass exhibits. We just ask that you be courteous to the people directly in front of you and those a little further along in the tour.
Paid parking is available at The Mob Museum for a small fee. If our lot is at capacity, additional parking may be found within very short walking distance. See this page for more information on parking.
Photography is allowed in The Mob Museum. However, photography must be conducted without disruption to the Museum and without blocking the accessibility to exhibitions, entrances/exits, and high traffic areas. Flash photography is prohibited. Personal photos are not allowed in the Line-up on the third floor when a Museum photographer is present. Tripod use must be pre-approved by The Mob Museum PR department. Photos are for private use only and any commercial or other unauthorized use of any transmission, picture, film/type, writing, drawing, or other depiction or description of any Mob Museum name, mark, or logo is prohibited without prior specific written approval from The Mob Museum PR department. Please fill out a Media Filming & Photography Request Form, call 702-229-2734 or email email@example.com for more information
The Mob Museum strives to ensure as comfortable and respectful of an environment as possible for all of its guests and staff. As such, guests are not permitted to visit the Museum with attire which displays profane, obscene or injurious language, text or graphics. Guests will be asked to either change their attire or otherwise cover the offensive image/language or leave the Museum property. Similarly, guests are not permitted to wear attire which is overly suggestive or revealing (eg. swimwear). Decisions related to the appropriateness of guest attire are within the sole discretion of Museum management.
The Underground exhibition space is open to Museum guests of all ages daily before 5 p.m. After 5 p.m., the space is 21 and over. All guests must be 21 and over to eat or drink in the speakeasy. The distillery is 21 and over. All Distillery Tour and Tasting participants must be 21 and over.
The following items are not permitted in the Museum: Wagons, skateboards, shoes with built-in wheels, professional cameras and recording equipment, suitcases, large backpacks, drugs, or weapons (including firearms, knives, hazardous chemicals, explosive devices, etc).
Children under 14 must be accompanied by a parent or guardian.
The Mob Museum’s exhibits were designed by nationally renowned exhibit design firm, Gallagher & Associates, to comply with accessibility guidelines created by the American Association of Museums (AAM). The AAM’s guidelines were created specifically to help museums interpret the Americans with Disabilities Act’s (ADA) broad and at times subjective, regulations governing accessibility.
The Museum offers a lift at the very front of the Museum, allowing guests to bypass the entry steps, we also offer elevator access to each floor of the Museum—making your visit very accessible. As a cultural attraction and public education resource, the Museum’s goal is to be as inclusive and accessible as possible; therefore, we continue to evaluate and seek ways to improve the guest experience for all visitors.
For more information see our Accessibility Page.
With the exception of service animals (dogs and/or miniature horses), animals are not allowed in the building. Service animals which present a threat to the health or safety of other guests or staff, which aggressively bark or snap at other guests or staff, are not housebroken, or are not effectively under control, will also be excluded. Pets should not be left in parked cars for any length of time. All service animals must be kept on a leash.
The Mob Museum strives to ensure as comfortable and respectful of an environment as possible for all of its guests and staff. Offensive, abusive or threatening language or behavior towards another person (staff or guest) will not be tolerated. Specific guest concerns with respect to any Museum practice or policy should be brought to the attention of staff and management with a respectful tone and demeanor.
Shopping and Dining
The Museum offers light snacks and coffee, located in the Museum’s 2nd floor concessions. There are also a variety of beverages available in The Underground Speakeasy and Distillery located in the Museum basement.
Yes, shoppers should check in at the box office when they arrive.
The Mob Museum Moonshine is not available to be shipped. Moonshine can be purchased onsite at The Underground speakeasy and distillery or online at store.themobmuseum.org. Online orders are only available for pickup at The Mob Museum at this time.