Employment

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OPEN POSITIONS

The Mob Museum is proud is to offer a work environment that is founded on respect, inclusivity, kindness, and good humor. Our strong Core Values and dynamic work environment helped to make us one of Las Vegas Review Journal’s Top Workplaces in 2014. People are at the center of all that we do. 

 
GUEST SERVICES SUPERVISOR – Full-time:
The Guest Services Supervisor is responsible for supervising daily guest services operations, including box office, parking, concession, souvenir photo, lobby/queuing, and ticketed experience posts. S/he will consistently practice service initiatives to enhance the Museum’s offerings and customer loyalty. Reporting to the Guest Services Manager, the Supervisor is a key member of the Museum team, providing leadership in support of the mission, vision and values of the organization.

KITCHEN MANAGER – Full-time:
The Kitchen Manager will manage the back of house operations at the retail café and speakeasy bar kitchen located inside the Museum.  This individual will maintain effective overall management of both kitchen operations in accordance with the Mob Museum mission statement, core values, operating procedures and policies. They will also ensure the highest quality food is prepared on a consistent basis while achieving all set budgetary goals. Reporting to the Director of Food and Beverage, the Kitchen Manager will assist with the development of food menus, purchasing procedures, staffing levels, and inventory guidelines. In this role, the Kitchen Manager will assist in identifying, hiring, and training staff to ensure exceptional food quality, kitchen cleanliness, and for overseeing all phases of food production. This position will be responsible for food quality, staff safety, guests concerns and complaints and always strive for 100% guest satisfaction.

GUEST SERVICES AGENT – Part-time:
Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: box office/crime lab/ use of force ticketing operations, parking lot operations, souvenir photo operations, concessions operations, and general guest experience operations including sharing information on Museum events and programs, Las Vegas Downtown events, restaurants, entertainment, etc. Guest Service Agents may be assigned to some or all of such initiatives.

ROLE PLAYER, USE OF FORCE EXPERIENCE – Full/Part-time:
Role Players in the Use of Force Experience portray roles in law enforcement training scenarios, simulating real life experiences to enhance the educational value of the guest(s) experience. Role Players should have or be able to perform basic and improvisational acting skills, as well as be able to portray a variety of characters and situations. Role Players will be responsible for performing in live-action scenarios, responding in real-time to guest(s) reactions for an interactive and immersive experience. Additionally, Role Players periodically serve as Training Officers, leading guest(s) through the experience and coaching them through the scenarios. This position serves as part of the exhibit and experience, demonstrating to guest(s) the physical and psychological factors that can influence how officers react in a critical situation.
*Role Players will occasionally be shot at with electronic firearms.

TRAINING OFFICER – Full/Part-time:
The Use of Force Experience is an additional ticketed experience that engages guest(s) in an intensive training experience based on the training law enforcement officers receive. Training Officers in the Use of Force Experience serve as facilitators, guiding guest(s) through simulated and live-action scenarios in which they respond to real and perceived criminal threats. Additionally, Training Officers lead guests in a debrief that encourages reflection on what they learned from the experience. In providing instruction, guidance, and feedback throughout these scenarios, Training Officers advance the Museum’s mission by promoting participant(s) understanding of the real-life challenges law enforcement officers face when they encounter situations that may require the use of deadly force.

VOLUNTEER AND COMMUNITY PARTNERSHIPS COORDINATOR  – Part-time:
The Coordinator will assist the Volunteer and Community Partnerships Manager in achieving The Mob Museum’s community outreach and volunteer goals. As part of the Museum’s New Markets Tax Credit funding, the Museum will create, deliver, and report on the agreed upon community benefits. These benefits encompass services to students, families, and seniors in southern Nevada. Additionally, the Museum boasts a robust volunteer program that continues to expand in terms of number of volunteers and available positions.

EDUCATOR – Part-time:
The Mob Museum, the National Museum of Organized Crime and Law Enforcement, is a nonprofit museum with a mission of advancing the public understanding of organized crime’s history and impact on American society. The Museum is an acclaimed cultural attraction, presenting authentic stories via interactive exhibits, original multi-media, one-of-a-kind artifacts, and dynamic programming.

GUEST SERVICES SUPERVISOR– Full-time:
The Guest Services Supervisor is responsible for supervising daily guest services operations, including box office, parking, concession, souvenir photo, lobby/queuing, and ticketed experience posts. S/he will consistently practice service initiatives to enhance the Museum’s offerings and customer loyalty. Reporting to the Guest Services Manager, the Supervisor is a key member of the Museum team, providing leadership in support of the mission, vision and values of the organization.

 

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