The Mob Museum is proud is to offer a work environment that is founded on respect, inclusivity, kindness, and good humor. Our strong Core Values and dynamic work environment helped to make us one of Las Vegas Review Journal’s Top Workplaces in 2014. People are at the center of all that we do.
Line Cook – PT
Staff members in the Line Cook position play a critical role in the Museum’s delivery of a world-class guest experience by preparing and presenting the Museum’s food offerings in accordance with menu and recipe standards. Line Cooks report to the Museum’s Kitchen Manager.
Guest Services Agent – PT
Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: ticketing operations, parking lot operations, souvenir photo operations, concessions and café operations, and general guest experience operations including sharing information on Museum events and programs, Las Vegas Downtown events, restaurants, entertainment, etc. Guest Service Agents may be assigned to some or all of such initiatives.
Event Operations Associate – PT
Events Operations Associates are responsible for the execution of museum events under the direction and supervision of the Event Manager and Director of Sales. Such events include facility rentals, programs, members’ events, etc. Event Operations Associates may be assigned to variety of roles in support of an event operation. The goal of all associates working any type of event is to deliver an extraordinary guest experience that results in repeat business and exceptional word of mouth.
Training Officer – PT
The Use of Force Experience is an additional ticketed experience that engages guest(s) in an intensive training experience based on the training law enforcement officers receive. Training Officers in the Use of Force Experience serve as facilitators, guiding guest(s) through simulated and live-action scenarios in which they respond to real and perceived criminal threats. Additionally, Training Officers lead guests in a debrief that encourages reflection on what they learned from the experience. In providing instruction, guidance, and feedback throughout these scenarios, Training Officers advance the Museum’s mission by promoting participant(s) understanding of the real-life challenges law enforcement officers face when they encounter situations that may require the use of deadly force.
Guest Services Supervisor – FT
The Guest Services Supervisor is responsible for supervising daily guest services operations, including box office, parking, concessions, cafe, souvenir photo, lobby/queuing, and ticketed experience posts. S/he will consistently practice service initiatives to enhance the Museum’s offerings and customer loyalty. Reporting to the Guest Services Manager, the Supervisor is a key member of the Museum team, providing leadership in support of the mission, vision and values of the organization.
Strategic Partnerships Manager – FT
This individual manages the affairs of the Strategic Partnership department comprised of membership, individual giving, sponsorship, and community partnerships. S/he will play a key role in strengthening and growing the Museum’s base of key external constituents, ultimately resulting in increases in contributed revenue, a strong base of dedicated supporters, new community partnerships, and collaborations. Standard duties include serving as a point of contact for the department; preparing communications to key external constituents; overseeing CRM and database management; helping to plan and execute member and donor events; and managing and tracking the deliverables of various development initiatives, i.e. sponsorship fulfillment, donor solicitation and stewardship plans, etc. This position reports to the Senior Director of Strategic Partnerships.
Event Manager – FT
The Event Manager oversees every aspect of events and programs hosted by The Mob Museum, including facility rentals, Members’ events, and special programs. S/he will work closely with the Sales Team, external clients, internal clients, and vendors to ensure communication is consistent, event logistics are smooth, payments are on time, and clients are satisfied. The Events Manager is the principal supervisor of Events Operations Associates. The Events Manager reports to the Director of Sales.
Event Coordinator – FT
The Event Coordinator coordinates the administrative aspects of events and programs hosted by The Mob Museum, including facility rentals, Members’ events, and special programs. S/he will work closely with the Sales Department, external clients, internal clients, and vendors to ensure communication is consistent, event logistics are smooth, payments are on time, and clients are satisfied. The Event Coordinator reports to the Director of Sales and works closely with other members of the sales and events team. In the Event Manager’s absence the Event Coordinator supervises the Events Operations Associates.