The Mob Museum is proud is to offer a work environment that is founded on respect, inclusivity, kindness, and good humor. Our strong Core Values and dynamic work environment helped to make us one of Las Vegas Review Journal’s Top Workplaces in 2014. People are at the center of all that we do.
Guest Services Agent – PT
Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: ticketing operations, parking lot operations, souvenir photo operations, concessions and café operations, and general guest experience operations including sharing information on Museum events and programs, Las Vegas Downtown events, restaurants, entertainment, etc. Guest Service Agents may be assigned to some or all of such initiatives.
Training Officer – PT
The Use of Force Experience is an additional ticketed experience that engages guest(s) in an intensive training experience based on the training law enforcement officers receive. Training Officers in the Use of Force Experience serve as facilitators, guiding guest(s) through simulated and live-action scenarios in which they respond to real and perceived criminal threats. Additionally, Training Officers lead guests in a debrief that encourages reflection on what they learned from the experience. In providing instruction, guidance, and feedback throughout these scenarios, Training Officers advance the Museum’s mission by promoting participant(s) understanding of the real-life challenges law enforcement officers face when they encounter situations that may require the use of deadly force.
Server/Host – PT
Staff members in the Server/Host position play a critical role in the Museum’s delivery of a world-class guest experience by presenting and serving the Museum’s beverage offerings in accordance with menu standards while also playing a critical welcoming role to guests entering the Speakeasy exhibit space. Server/Hosts report to the Museum’s Food and Beverage Director.
Bartender – PT
Staff members in the Bartender position play a critical role in the Museum’s delivery of a world-class guest experience by preparing and presenting the Museum’s beverage offerings in accordance with menu and recipe standards. Bartenders engage and interact with Museum guests to elevate the overall experience and accentuate the history of Prohibition era cocktail culture. Bartenders report to the Museum’s Food and Beverage Director.
Educator — PT
Educators initiate one-on-one and small group interactions, including gallery tours, objects after dark, lead guided tours, participate in public programs, and delivery educational outreach activities at schools and other off-site locations. Reporting to the Education Supervisor, these individuals will maintain a flexible schedule to deliver a diverse menu of content delivery to an array of groups and individuals in the Museum and in the community, with the primary goal of promoting the organization’s mission of advancing the public understanding of organized crime’s history and impact on American society.
Event Operations Associate – PT
Events Operations Associates are responsible for the execution of museum events under the direction and supervision of the Event Manager and Director of Sales. Such events include facility rentals, programs, members’ events, etc. Event Operations Associates may be assigned to variety of roles in support of an event operation. The goal of all associates working any type of event is to deliver an extraordinary guest experience that results in repeat business and exceptional word of mouth.
Line Cook – PT
Staff members in the Line Cook position play a critical role in the Museum’s delivery of a world-class guest experience by preparing and presenting the Museum’s food offerings in accordance with menu and recipe standards. Line Cooks report to the F&B Manager.
A/V Technician – PT
The A/V Technician will play a pivotal role in audio-visual operations and support for all exhibits at the Museum. S/he will also be responsible for technology-related troubleshooting and repair. This individual will be responsible for analyzing systems and processes, developing a keen understanding of programming languages required for technology operations, and acting quickly when exhibits are in need of repair or troubleshooting. The A/V Technician will report to the Assistant Manager of Technology.
Distillery Presenter – PT
The Distillery Presenter positions have primary responsibility for distillery presentations, maintaining the overall distillery space, and souvenir bottle sales. These operations serve as part of the overall guest experience, with the distillery space serving as an exhibit within the Museum’s Prohibition Era experience, enabling guests to gain insight into the process of producing the illicit beverages which spawned the growth of Organized Crime in the 1920s and 30s. Distillery Presenters report to the Distillery Manager.
Education Supervisor – FT
The Education Supervisor will take part in and be responsible for overseeing daily guest engagement in the galleries, including Educator initiated one-on-one and small group interactions, gallery tours, object demonstrations, guided tours, public programs, and delivery of educational outreach activities at schools and other off-site locations. The Supervisor will be responsible for assisting with stewarding development of projects and presentations, and professional development of the Educators. The individual will provide administrative and on the floor support for other front facing spaces. Reporting to the Interpretation Manager, the individual will maintain a flexible schedule to deliver a diverse menu of content delivery to an array of groups and individuals in the Museum and in the community, with the primary goal of promoting the organization’s mission of advancing the public understanding of organized crime’s history and impact on American society. The Supervisor is a key member of the Museum team, providing leadership in support of the mission, vision and values of the organization.
Guest Services Manager – FT
The Guest Services Manager is responsible for the management and oversight of critical public-facing operations including the Box Office, Concessions, Parking, Souvenir Photo, and Lobby Greeting, ensuring that appropriate financial controls are in place, guest satisfaction remains at a consistently high level, and revenues streams from Ticketed Experiences, Concessions, Parking, Photo Sales, Audio Tour Sales, and any other on-site sales initiatives, including Membership, meet or exceed expectations. The Manager will also ensure that attendance and financial reporting is accurate and timely, and will work cohesively with the other areas of the Organization on initiatives such as marketing surveys, sales scripts, and on-site branding. The Manager reports to the Director of Guest Services is a key member of the Museum team, providing leadership in support of the mission, vision and values of the organization.
Guest Services Coordinator – FT
Under the supervision of the Director of Guest Services, it is the primary responsibility of the Guest Services Coordinator to monitor, evaluate and increase guest satisfaction, by collecting, tracking and facilitating responses to all guest correspondence, including phone calls, emails, surveys, letters and comment cards to achieve positive guest/problem resolution for The Mob Museum. The Coordinator will also participate in the daily management of the Guest Services teams through department scheduling and payroll processing, as well as assist in executing daily operations through participation in the Supervisor rotation.
Accounting Manager – FT
The Accounting Manager plays a fundamental role in the daily operations of the accounting department and maintenance of internal controls within the organization. Utilizing the Museum’s financial and ticketing systems, s/he will manage the Museum’s general ledger accounting processes, accounts payable, accounts receivable, payroll and financial reporting functions. Reporting to the Senior Director of Finance & Business Analytics, the Accounting Manager will help the organization maintain financial integrity and play a pivotal role in advancing the mission, vision, and values of the organization.
Special Assistant to the President – FT
The Special Assistant provides support that constantly elevates the time management and productivity of the President & CEO, and the overall effectiveness of the Chief Executive Office. This includes performing administrative functions such as managing the President’s calendar, preparing correspondence, receiving visitors, arranging conference calls, conveying messages, and scheduling meetings. In addition, the Special Assistant may serve as a liaison or surrogate for the President by occasionally representing the Chief Executive Office in tours, events, meetings, internal communications, and project coordination efforts.