Employment

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OPEN POSITIONS

The Mob Museum is proud is to offer a work environment that is founded on respect, inclusivity, kindness, and good humor. Our strong Core Values and dynamic work environment helped to make us one of Las Vegas Review Journal’s Top Workplaces in 2014. People are at the center of all that we do.

Guest Services Agent – PT
Guest Service Agents are responsible for a wide variety of public-facing initiatives geared towards facilitating and enhancing the overall guest experience. These initiatives include: ticketing operations, parking lot operations, souvenir photo operations, concessions and café operations, and general guest experience operations including sharing information on Museum events and programs, Las Vegas Downtown events, restaurants, entertainment, etc. Guest Service Agents may be assigned to some or all of such initiatives.

Event Operations Associate – PT
Events Operations Associates are responsible for the execution of museum events under the direction and supervision of the Event Manager and Director of Sales. Such events include facility rentals, programs, members’ events, etc. Event Operations Associates may be assigned to variety of roles in support of an event operation. The goal of all associates working any type of event is to deliver an extraordinary guest experience that results in repeat business and exceptional word of mouth.

Training Officer – PT
The Use of Force Experience is an additional ticketed experience that engages guest(s) in an intensive training experience based on the training law enforcement officers receive. Training Officers in the Use of Force Experience serve as facilitators, guiding guest(s) through simulated and live-action scenarios in which they respond to real and perceived criminal threats. Additionally, Training Officers lead guests in a debrief that encourages reflection on what they learned from the experience. In providing instruction, guidance, and feedback throughout these scenarios, Training Officers advance the Museum’s mission by promoting participant(s) understanding of the real-life challenges law enforcement officers face when they encounter situations that may require the use of deadly force.

Server/Host – PT
Staff members in the Server/Host position play a critical role in the Museum’s delivery of a world-class guest experience by presenting and serving the Museum’s beverage offerings in accordance with menu standards while also playing a critical welcoming role to guests entering the Speakeasy exhibit space. Server/Hosts report to the Museum’s Food and Beverage Director.

Bartender – PT
Staff members in the Bartender position play a critical role in the Museum’s delivery of a world-class guest experience by preparing and presenting the Museum’s beverage offerings in accordance with menu and recipe standards. Bartenders engage and interact with Museum guests to elevate the overall experience and accentuate the history of Prohibition era cocktail culture. Bartenders report to the Museum’s Food and Beverage Director.

Educator — PT
Educators initiate one-on-one and small group interactions, including gallery tours, objects after dark, lead guided tours, participate in public programs, and delivery educational outreach activities at schools and other off-site locations. Reporting to the Education Supervisor, these individuals will maintain a flexible schedule to deliver a diverse menu of content delivery to an array of groups and individuals in the Museum and in the community, with the primary goal of promoting the organization’s mission of advancing the public understanding of organized crime’s history and impact on American society.

Senior Educator – PT
The Senior Educator provides a world-class experience for Mob Museum guests by facilitating the exploration of exhibits and by delivering educational activities. S/he initiates engaging one-on-one and small group guest interactions, including gallery presentations, object demonstrations, and conversations about museum content. The Senior Educator also participates in student field trips, education outreach, guided tours, and other interpretative services for private events and group bookings. Reporting to the Education Supervisor and through the direction of the Manager of Interpretation and Mediated Experiences, the Senior Educator will assist with training, scheduling and mentoring Educators. The Senior Educator will also help to create and train on content, programs and presentation skills. S/he shall maintain a flexible schedule to deliver a diverse menu of content to an array of groups and individuals in the Museum and in the community, with the primary goal of promoting the organization’s mission of advancing the public understanding of organized crime’s history and impact on American society.

Education Supervisor – FT
The Education Supervisor will take part in and be responsible for overseeing daily guest engagement in the galleries, including Educator initiated one-on-one and small group interactions, gallery tours, object demonstrations, guided tours, public programs, and delivery of educational outreach activities at schools and other off-site locations. The Supervisor will be responsible for assisting with stewarding development of projects and presentations, and professional development of the Educators. The individual will provide administrative and on the floor support for other front facing spaces. Reporting to the Interpretation Manager, the individual will maintain a flexible schedule to deliver a diverse menu of content delivery to an array of groups and individuals in the Museum and in the community, with the primary goal of promoting the organization’s mission of advancing the public understanding of organized crime’s history and impact on American society. The Supervisor is a key member of the Museum team, providing leadership in support of the mission, vision and values of the organization.

Event Manager – FT
The Event Manager oversees every aspect of events and programs hosted by The Mob Museum, including facility rentals, Members’ events, and special programs.   S/he will work closely with the Sales Team, external clients, internal clients, and vendors to ensure communication is consistent, event logistics are smooth, payments are on time, and clients are satisfied. The Events Manager is the principal supervisor of Events Operations Associates. The Events Manager reports to the Director of Sales.

UoF Experience Supervisor – FT
The Use of Force Experience is an additional ticketed opportunity at The Mob Museum that engages guests in an intensive training exercise based on the training law enforcement officers receive. Training Officers lead guests through simulated and live-action scenarios in which they respond to real and perceived criminal threats. The experience culminates in a debriefing that encourages reflection and discussion. Through instruction, guidance, and feedback, participants leave with a deeper understanding of the real-life challenges law enforcement officers face when they encounter situations that may require the use of deadly force.

Reporting to the Manager of Interpretation and Mediated Experiences, the UoF Experience Supervisor will assist in overseeing of the experience space and assume a primary role in daily operations as a lead Training Officer. The Supervisor will also serve in an administrative capacity, with responsibility for additional departmental tasks including training, scheduling, evaluations, and professional development of staff working in the Use of Force Experience.

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