Moe-bot Virtual Tour Policies & Procedures

Moe-bot Virtual Tour Policies & Procedures

Requesting a Program:robot_high_key_isolated

  • Let us know two dates you are available to tour the Museum via our Tour Request Form, or if you need assistance, you may email us at virtualtour@themobmuseum.org for help with the booking process.
  • Once you have submitted your request, a Museum educator will contact you within 48 hours.
  • The Museum is committed to making its collection, buildings, programs, and services accessible to all audiences. For more information about the Museum’s Moe-Bot or to request information for tours for home- or hospital-bound guests, email us at virtualtour@themobmuseum.org .

Tour Times and Days:

Tours are offered Monday-Saturday. Two tours are available daily, starting at 7:30 a.m. Pacific Time. Must book 14 days in advance.

  • Tours last 1.5 hours
  • Virtual Tours Include:
    • A test call prior to the program to ensure that the connection is viable.
    • An e-mailed pre- and post-program activity packet with supporting materials for the program.

Tour Costs:

$79.99 per tour, includes a one-on-one customized tour with a trained Museum educator for 1.5 hours.

We also invite those who are physically unable to visit the Museum in person to take the Moe-bot virtual tour free of charge.

Scheduling process:

  • Sign up for a tour at least 14 days in advance by filling out the form.
  • A Museum staff member will contact you to confirm your tour date (your tour date confirmation is final after you have submitted payment).
  • An email invitation will be sent to you to create a Beam account, download the Beam software and view video tutorials on how to operate the robot.
    • Complete this step 48 hours before your tour to ensure your settings are adjusted to your liking.
  • At least 24 hours before the tour, a Museum educator will make contact with the guest to troubleshoot any problems.
  • Immediately following the tour, a survey will be sent to you from a member of our team.

System requirements:

  • User must first download the Beam software found in the link sent via email invitation to the tour 24 hours before the tour begins.
  • Use either Mac or PC.
  • Windows 7 or higher or Macintosh OSX 10.7 or higher.
  • High quality web-cam and microphone.
  • Mouse or keyboard.
  • External speakers or headphones. Headphones are recommended.
  • A strong and stable internet connection is necessary.

Payment:

  • The Mob Museum requires payment 48 hours prior to the program.
  • Reservations are confirmed upon receipt of full payment.
  • The Museum accepts checks, Visa, MasterCard, Discover or American Express.

 

Moe-Bot” is a BeamPro telepresence robot created by Suitable Technologies.