Moe-bot Virtual Tour Policies & Procedures

Moe-bot Virtual Tour Policies & Procedures

Requesting a Program:robot_high_key_isolated

  • Let us know two dates you are available to tour the Museum via our Tour Request Form, or if you need assistance, you may email us at for help with the booking process.
  • Once you have submitted your request, a Museum educator will contact you within 48 hours.
  • The Museum is committed to making its collection, buildings, programs, and services accessible to all audiences. For more information about the Museum’s Moe-Bot or to request information for tours for home- or hospital-bound guests, email us at .

Tour Times and Days:

Tours are offered Monday-Saturday. Two tours are available daily, starting at 7:30 a.m. Pacific Time. Must book 14 days in advance.

  • Tours last 1.5 hours
  • Virtual Tours Include:
    • A test call prior to the program to ensure that the connection is viable.
    • An e-mailed pre- and post-program activity packet with supporting materials for the program.

Tour Costs:

$79.99 per tour, includes a one-on-one customized tour with a trained Museum educator for 1.5 hours.

We also invite those who are physically unable to visit the Museum in person to take the Moe-bot virtual tour free of charge.

Scheduling process:

  • Sign up for a tour at least 14 days in advance by filling out the form.
  • A Museum staff member will contact you to confirm your tour date (your tour date confirmation is final after you have submitted payment).
  • An email invitation will be sent to you to create a Beam account, download the Beam software and view video tutorials on how to operate the robot.
    • Complete this step 48 hours before your tour to ensure your settings are adjusted to your liking.
  • At least 24 hours before the tour, a Museum educator will make contact with the guest to troubleshoot any problems.
  • Immediately following the tour, a survey will be sent to you from a member of our team.

System requirements:

  • User must first download the Beam software found in the link sent via email invitation to the tour 24 hours before the tour begins.
  • Use either Mac or PC.
  • Windows 7 or higher or Macintosh OSX 10.7 or higher.
  • High quality web-cam and microphone.
  • Mouse or keyboard.
  • External speakers or headphones. Headphones are recommended.
  • A strong and stable internet connection is necessary.


  • The Mob Museum requires payment 48 hours prior to the program.
  • Reservations are confirmed upon receipt of full payment.
  • The Museum accepts checks, Visa, MasterCard, Discover or American Express.


Moe-Bot” is a BeamPro telepresence robot created by Suitable Technologies.