MEMBERSHIP FAQ

Membership FAQ

What are the benefits that The Mob Museum members receive? See below for details.

How can I purchase a membership?  If I purchase a membership today, when can I begin using it?

You can begin using your membership immediately!  You may purchase it one of several ways.

Online – You will receive a confirmation email that you can print and bring to the museum for admission.  You may also contact the membership coordinator at 702-229-2714 to request your membership card(s) be mailed free of charge.  Ensure you check the box to register online using your email to save your information for future purchases and to receive your member discount for online purchases.

Phone – To purchase your membership over the phone, contact the box office at 702-724-8641.  Advise the box office associate whether you would like your membership card(s) mailed or if you will be picking them up in person.

In person – You may purchase a membership at the box office upon arrival at the museum.  If you decide after visiting the museum that you are interested in membership, you may visit to the box office to discuss applying a portion of your past purchase toward becoming a member.  (Valid receipt is required.)

Can I purchase a gift membership?

Yes, you are welcome to give the gift of membership at any time. Please see the previous question for ways to purchase a gift membership.

If I visit the museum and then decide I want a membership, can I apply my ticket purchase to my membership?

Yes, if you decide after visiting the museum that you are interested in membership, you can go to the box office to discuss applying a portion of your past purchase toward becoming a member.  (Valid receipt is required.)

Can I give my card to someone else to use?

No, individuals listed within purchased memberships may utilize the benefits of membership.

Can I purchase advanced tickets with my membership?

Yes, members may purchase tickets in advance for themselves and any guests to attend the museum.  Advanced tickets may be purchased online, over the phone, or in person.  They must be picked up by the member with valid photo ID.  Ensure you check the box to register online or sign in online using your email to save your information for future purchases and to receive your member discount for online purchases.

How long is my membership valid?

Members will receive twelve full months of benefits.  For example, if you purchased a membership on April 2nd, 2013, it will be valid until April 2nd, 2014.

If I never received or lost my cards, what should I do?

If you lost or did not receive your membership cards, please contact the membership coordinator at 702-229-2714 to request your membership card(s) be mailed free of charge.  You may also speak with an associate at the box office about printing new cards for you if you wish to pick them up in person.

Do members receive a discount on parking at The Mob Museum?

Donor members at the Museum Partner level or higher receive special preferred parking.

VIP parking accommodations for company employees based on your membership level.

How can I contact someone regarding my membership?

You may contact the membership coordinator at 702-229-2714 with any questions regarding membership.

How do I update my contact information?

You may contact the membership coordinator at 702-229-2714 with any updates to your personal information.

How do I ensure that The Mob Museum does not share my information with other organizations?

The Mob Museum does not share, sell or rent its’ mailing lists.  All emails and phone calls from the museum are strictly information involving events and promotions specifically for the museum.  When providing contact information, an email and telephone number are preferred so we can communicate special promotions and events to our members.  It is the member’s option to decline giving this information with the understanding they may miss out on these priority notifications.

Do members get special offers when booking groups or events at the museum?

You may contact the Sales Department at (702) 229-2713 for all of your group/event questions and needs.  Mentioning you are a part of our outfit may benefit you.

Is there a lifetime membership pricing?

Unfortunately, we currently do not have lifetime memberships available for purchase.

How do I register/sign in online to purchase items through the website with my member discount?

Under the ‘Plan Your Visit’ tab, once you have clicked on an item you would like to purchase, in the upper right hand corner of the screen will be a gray box that says ‘SIGN IN/REGISTER’.  This gray box does not appear in any earlier screens.    (See below illustration)  Click the word ‘Register’ if you have not registered with the site prior; or click ‘Sign in’ if you have.  If you are unsure, click ‘Register’.  A box will appear if any duplicate information is entered.

Membership FAQ Image

Registering for the site

If you purchased your membership at the museum or over the telephone, you will need to re-enter your information and register for the website.  When completing a purchase online, after you have selected what you wish to purchase and clicked the ‘Add to cart’ button, there is a box entitled ‘Registration Information’ that follows all required ‘Personal Information’ for the sale.   Check the box stating you are registering for the site, and enter your email address and unique password.  Once completed, you will then use the ‘Sign In’ feature to conduct all future online transactions.  Your discount(s) will be recognized in the system and appear with an amount and discount type in your cart.  If not, contact the box office at 702-724-8641 for further assistance.

Membership FAQ Image 2

Signing In

After clicking the ‘Sign in’ button, a box will appear asking for your user name and password.  Upon entering this information, the gray box in the upper right corner will change.  Your user name and ‘Sign out’ buttons will appear where ‘Sign in/Register’ had been.  Add/Revise your cart as needed and notice your information will appear automatically.   Review and revise your personal information if needed.  Your discount(s) will be recognized in the system and appear with an amount and discount type in your cart.  If not, contact the box office at 702-724-8641 for further assistance.