The Mob Museum is proud is to offer a work environment that is founded on respect, inclusivity, kindness, and good humor. Our strong Core Values and dynamic work environment helped to make us one of Las Vegas Review Journal’s Top Workplaces in 2014. People are at the center of all that we do. We are always seeking diverse, talented, and enthusiastic individuals to join our team.
Guest Experience Manager
The Guest Experience Manager will develop, implement and manage initiatives to enhance the Guest experience. The Guest Experience Manager will report directly to the Director of Guest Experience, and supervise a team of Educators that conduct gallery presentations, guest one-on-one interactions, and object demonstrations, facilitate the organization of student field trips, summer camps, education outreach and guided tours. This individual will offer thoughtful direction to leadership that assists the Director of Guest Experience in establishing organizational training initiatives. This individual will consistently work to enhance the loyalty of our Museum Guests. The Guest Experience Manager is a key member of the Museum team, providing leadership in support of the Mission, Vision and Values of the organization. All duties are to be performed in accordance with department and Museum policies, practices and procedures.
Educator – Part time
Educators lead guided tours of all kinds, participate in summer camp activities and public programs, and initiate one-on-one interactions with Museum guests. Reporting to the Education Manager, these individuals will maintain a flexible schedule to deliver a diverse menu of content delivery to an array of groups and individuals in the Museum and in the community, with the primary goal of promoting the organization’s mission of advancing the public understanding of organized crime’s history and impact on American society.
Mob Museum Associate
The Mob Museum Associate is responsible for coordinating guest ticket purchases/will call operations, answering general questions and managing phone lines at the box office. S/he will be responsible for cash/credit handling, inputting ticket and membership sales into the Museum’s POS system, and parking lot operations. Reporting to the Box Office Manager, the Mob Museum Associate is a key member of the Mob Museum team, playing a pivotal role in the overall guest experience.
Events Operations Associates
Events Operations Associates are responsible for the execution of Museum events under the direction and supervision of the Event Operations Coordinator, and Director of Operations and Business Development. Such Events include facility rentals, programs, members’ events, etc. Event Operations Associates may be assigned to variety of roles in support of an event operation. The goal of all associates working any type of event is to deliver an extraordinary guest experience that results in repeat business and exceptional word of mouth.